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FAQs

For Users

How does service.com.au work?

In a few simple steps, you can hire the best tradesperson for the job. All you need to do is provide us with some basic details and you receive multiple quotes and pick the best business for your job.

Does service.com.au cost anything?

It is 100% free for users to use our site. You can request a quote at any time and are under no obligation to hire a business.

How many quotes do you receive?

It really depends on what industry you require and where abouts you're located. On average, you should recieve 3 - 5 separate quotes per job.

Tips for receiving fast and accurate quotes

For tips on providing the right amount of information, searching the right type of business, budgeting, time frames and contact details when sending a request for quotes, follow this link.

Can I request a quote from a particular business?

Yep, if you have found the business you are looking for, just click on their profile and there will be a "Request a quote" button at the top of the page. This will then prompt you to fill in your contact information and a brief job description.

How are we different?

With over 50,000 businesses Australia-wide on our site, Service.com.au is a comprehensive trades and services directory also providing multiple quoting options. It is extremely user friendly and users save more money and time while hiring the best quality work.

What if I'm not happy with the Trades or service provider?

If you are not happy with the service you have received from one of our businesses, we strongly encourage you to contact us. We will review the complaint and contact the business immediately. We take our users comments very seriously as our recommended businesses are a representation of our company.

What services are available on service.com.au

We have over 220 categories listed on our site. Some of these include: electricians, plumbers, builders etc. You can request a quote  or search our directory.

Can I search a specific business on service.com.au?

Absolutely, our trades and services directory lists thousands of businesses of which you can search a business name, or simply search what trade or service you need in your area. Alternatively, we also recommend that you request quotes in order to get the best service provider for the job at a fair price.

How do I create a user profile on service.com.au?

As soon as you request a quote, you will be prompted to create a user profile using your e-mail and password of your choice. You can log into this profile at anytime to adjust your details, review the businesses quoting and see the businesses that you have used in the past.

What does a recommended business mean?

A recommended business on service.com.au has been verified by our team to earn the top badge on our site, and is considered by us to be the most trusted and reliable.

How do you verify them?

Using a 3-step verification process, we award businesses based on different levels of transparency. We want to ensure that you get the best service provider for the job therefore; we rigorously crosscheck all the details and reviews of a business.

Does service.com.au guarantee the quality of the work?

We cannot guarantee the quality of the work however, you can get a good idea on the quality of the businesses on our site through the badges that they have earned as well as through past customer reviews. It is in the best interest of our listed businesses to provide the best quality work possible in order to receive positive reviews and grow their business online.

How do I post a review for a business?

There are two ways that you can do this. The first is by going onto our main directory and reviewing the business directly on their premium profile listing, or you will be sent an e-mail after the job has been completed which will direct you to reviewing section.

How can I view my previous job quoting requests and businesses that replied?

Simply log into your account and you will have access to all past and current information on your dashboard.

For Businesses

Why should I promote my business on service.com.au?

Service.com.au receives thousands of visitors every week looking for quality and reliable tradespeople. We work hard to find you work and new clients so that you can focus on doing what you do best. Click here to register your business for FREE and get started on Service.com.au. 

How are we different?

Service.com.au is a trades and services directory as well as a lead generating site. Unlike our competitors, our businesses do not pay for each job lead that they receive and they are competing with fewer companies for the same job.

Does service.com.au cost anything?

At Service.com.au we offer free basic listings as well as multiple annual pricing options for our premium profile listings. Click here to register, alternatively or you can us on 1300 523 787 to learn how to get started today!

How do I create my own business profile?

As soon as you register your business on Service.com.au, a profile is created and you can upgrade this to a premium profile listing at any time. 

How can I upgrade my account?

To upgrade your account you log into your existing account, bringing you to your business dashboard. On this page, there will be a button to upgrade today and simply follow the prompts to get set up.

Can I promote multiple services?

Absolutely, with a premium profile listing you can list your business under a number of categories. We highly recommend this in order for your business to appear in multiple searches and receive more traffic and leads.

How do I change my details/update my profile?

You can edit your information by simply logging into your account. It is free to make as many changes as you like. You can add new photos of work that you've recently completed for example. Please feel free to contact us if you are having any difficulties.  

How can I renew my premium profile listing?

We will contact you a month before your subscription is due for renewal to discuss your year with us. If you are happy (which we sure you will be) we will re-sign your business.

How can I get more jobs?

If you are not satisfied with the amount of work you are receiving from our site, we encourage you to contact us. In many cases it can be as simple as assessing your current profile and recommending a few changes.

How do I get badges?

Your business can earn different badges on our site through a 3-step verification process. This process verifies items such as a current ABN or license, customer reviews and pictures of past work. You will generally get more work as you earn more badges.

What are my payment options?

At Service.com.au we accept Visa, MasterCard, AMEX or bank deposits.

I forgot my password/ How do I change these?

If you have forgotten your password don't panic! under the Login tab there is "forgot my password" button that you can click and an e-mail to change this password will be sent to you. If you want to change your current login or password, this can be done through your account settings once you have logged on.

Can I turn down a request for a quote if I am too busy?

Any requests for a quote will be e-mailed to you, if you are too busy or simply not interested in quoting for a particular job you are not obliged to accept it. 

Can my business be listed in more than one area?

Absolutely, when you sign up for a premium listing on Service.com.au, your page covers up to a 250 km radius from your home base location. If you would like to be listed in more than one location to cover a wider area, you will need multiple pages.

Will I get a notification when my listing expires?

Approximately two weeks before your premium listing expires, you will be sent an email notification inviting you to renew your subscirption. Shortly after, if we have not heard from you, you will be contacted by one of our customer care team to see how you'd like proceed. 

Can I target the type of jobs that I want?

Of course! Our main objective is to get you the work that you want. Therefore, we target the key words and categories that your business will be found under as well as the description of work that your business does in your listing.

Where can I see ratings my customers have given me?

Once you have completed a job, the customer will be prompted to give your business a rating on Service.com.au. You will be sent an e-mail informing you of any ratings and comments that you have received from past customers.

Can I respond to customer feedback?

Once you log in to your account, you will have the option of responding to customer feedback.

Can I put Service.com.au testimonials on my businesses' main website?

Definitely, your business has worked hard for its positive reviews and you are more than welcome to display these on your main website.

General

Who is service.com.au?

Service.com.au is a FREE service that connects customers with local and reliable tradespeople. Our team aims to help businesses and customers every step of the way. We provide customers with quotes from quality assured businesses in their local area, offer reviews from past customers and ensure customers are connected to the best service providers.

What is your privacy policy?

We do not share your information with any third parties without your consent. Rest assured that your information remains confidential at Service.com.au. You can view our privacy policy here

General enquiries

If you have any general inquiries that have not been addressed by this section, do not hesitate to contact us