Overview
Verified- Malvern, VIC 3000
- Member for 1 year 10 months
- ABN:70 677 148 837
www.eagleyeroofingandhomeimprovements.com.auAbout Us
Reviews
Rated 1.0
1 review
Disastrous, inept and and dishonest. I had to get the whole of their work redone.$16000 'down the drain'
2 Jul•Verified
Featured Media
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Service Area
Areas Serviced
Melbourne Victoria and all surrounding areas
Service Radius
Within 50 km
FAQs
What information do I need to provide you with for a competitive quote?
Roof size and complexity (e.g., number of stories, pitch, and angles Specific features
Why should I hire you over another business?
Expertise and Experience: Extensive experience in roofing projects of all types and sizes Quality Materials Use of high-quality, durable performance materials from reputable suppliers. Options for a variety of materials to suit your specific needs and budget. Customer Satisfaction Strong track record of satisfied customers and positive reviews. Commitment to clear communication and responsiveness throughout the projectCompetitive Pricing Transparent and detailed quotes Warranties and Guarantees
Do you offer a guarantee on the work that you carry out?
Yes, we guarantee the work we carry out, ensuring peace of mind and confidence in the quality of our services. Here are the specifics of our guarantee: 1. Workmanship Warranty: • We offer a comprehensive workmanship warranty that covers any defects or issues arising from our installation practices. This warranty typically ranges from 5 to 10 years, depending on the project and materials used. 2. Material Warranty: • The roofing materials we use come with manufacturer warranties. These warranties vary based on the type and brand of materials but can range from 10 years to a lifetime. We will provide you with all relevant warranty information for the materials used in your project. 3. Satisfaction Guarantee: • We are committed to your satisfaction. If you are not completely satisfied with the work we have done, we will address your concerns and make necessary adjustments to meet your expectations. 4. Regular Inspections: • As part of our commitment to quality, we offer regular inspections during the warranty period to ensure that your roof remains in optimal condition. This proactive approach helps prevent potential issues from becoming major problems. 5. Prompt Service: • In the unlikely event that you experience an issue covered by our warranty, we will respond promptly to resolve the problem. Our goal is to ensure minimal disruption to your daily life and restore your roof to its intended condition as quickly as possible. 6. Clear Documentation: • You will receive detailed documentation of all warranties provided, including terms, conditions, and contact information for any claims or questions. 7. Transferable Warranty: • If you decide to sell your property, our workmanship warranty is transferable to the new owner. This added benefit can enhance the value of your home and provide reassurance to potential buyers. Our commitment to quality and customer satisfaction is at the core of our business. By guaranteeing our work, we ensure that you receive the highest standard of roofing services and long-term protection for your investment.
Do you specialise in any work in particular?
Residential Roofing: Expertise in installing and repairing various types of residential roofs, including asphalt shingles, metal roofing, and tile roofs. Commercial Roofing: Skilled in handling commercial roofing projects, including flat roofs, TPO, EPDM, and built-up roofing systems. Roof Replacement: Comprehensive roof replacement services, ensuring a seamless and durable new roof installation. Roof Repair: Prompt and efficient roof repair services for leaks, storm damage, and other common roofing issues. Roof Maintenance: Regular maintenance programs to extend the life of your roof and prevent costly repairs. Emergency Roofing Services: Rapid response to roofing emergencies to minimize damage and restore your roof’s integrity quickly. Eco-Friendly Roofing Solutions: Installation of energy-efficient roofing systems and sustainable materials, such as cool roofs and green roofs. Skylight Installation and Repair: Professional installation and repair of skylights to enhance natural light in your home. Gutter Installation and Maintenance: Expert gutter installation and maintenance services to protect your roof and foundation from water damage. Custom Roofing Projects: Tailored roofing solutions for unique architectural designs and specific client requirements.
How long have you been in the business?
We have been in the roofing business for three generations, a legacy that spans several decades. Our journey began with my grandfather, who founded the company over 50 years ago. His commitment to quality craftsmanship and customer satisfaction laid the foundation for our business’s core values.
Is your pricing competitive?
Yes, our pricing is highly competitive, and we strive to offer the best value for our clients. Here’s why our pricing stands out: 1. Transparent Quotes: • We provide detailed, itemized quotes, ensuring there are no hidden fees or unexpected costs. Our clients know exactly what they are paying for. 2. Quality Materials at Fair Prices: • We source high-quality roofing materials from reputable suppliers at competitive prices. This allows us to pass on the savings to our clients without compromising on quality. 3. Efficient Project Management: • Our experienced project management team ensures that projects are completed efficiently and within budget, minimizing labor costs and maximizing value. 4. Tailored Solutions: • We offer customized roofing solutions that fit the specific needs and budgets of our clients, whether they need a basic repair or a complete roof replacement. 5. Cost-Effective Innovations: • By staying updated with the latest roofing technologies and methods, we can offer innovative, cost-effective solutions that provide long-term savings for our clients. 6. Volume Discounts: • Our long-standing relationships with suppliers often allow us to secure volume discounts on materials, which we pass on to our clients. 7. Comprehensive Warranties: • We offer robust warranties on our work, adding value and peace of mind for our clients, ensuring they get the best return on their investment. 8. Flexible Financing Options: • We provide flexible financing options to help clients manage their budget effectively while getting the roofing services they need. By combining competitive pricing with top-notch quality and service, we ensure that our clients receive the best possible value for their roofing projects.
What are the terms of payment?
Our terms of payment are designed to be flexible and straightforward, ensuring convenience and transparency for our clients. Here are the typical payment terms we offer: 1. Deposit: • A deposit is required to secure your project and schedule. This is usually a percentage of the total project cost, often around 30-50%, payable upon signing the contract. 2. Progress Payments: • Depending on the project’s size and duration, we may arrange for progress payments at specific milestones. These milestones could include the delivery of materials, completion of initial stages, or halfway through the project. 3. Final Payment: • The remaining balance is due upon project completion and final inspection, ensuring that you are satisfied with the work before making the final payment. 4. Payment Methods: • We accept various payment methods, including: • Credit/Debit cards • Bank transfers • Checks • Cash
What happens if there is an emergency relating to my job that requires immediate attention?
In the event of an emergency during your roofing project, we have established protocols to ensure a swift and effective response, minimizing any potential impact on your property and project timeline. Here’s what you can expect: 1. Immediate Response: • As soon as we are notified of an emergency, our team will respond promptly. We prioritize emergencies to ensure quick action and resolution. 2. Assessment and Safety Measures: • Our first step is to assess the situation thoroughly. We will evaluate any immediate safety concerns and take necessary measures to secure the site and protect everyone involved, including residents and workers. 3. Temporary Solutions: • If needed, we will implement temporary solutions to prevent further damage. This might include tarping the roof, securing loose materials, or addressing water intrusion. 4. Communication: • We believe in keeping our clients informed. You will be promptly updated on the situation, the steps we are taking, and any changes to the project timeline or scope. 5. Damage Mitigation: • Our team will work diligently to mitigate any damage caused by the emergency. This includes addressing structural issues, water damage, or any other problems that have arisen. 6. Repair and Continuation: • Once the immediate threat is contained, we will proceed with the necessary repairs to restore your roof to its intended condition. We will then continue with the planned project as quickly and efficiently as possible. 7. Insurance Assistance: • If the emergency involves damage covered by insurance, we will assist you in documenting the incident and providing the necessary information to support your claim. 8. Review and Prevention: • After resolving the emergency, we will review the incident to understand its cause and implement measures to prevent similar issues in the future. This might include reinforcing certain areas of the roof or adjusting our processes. 9. Cost Management: • We understand that emergencies can be stressful and costly. We will work with you to manage any additional costs incurred due to the emergency, providing detailed explanations and exploring financing options if needed. Our priority is to handle emergencies with professionalism and care, ensuring that your project is completed safely, on time, and to your satisfaction.