Overview
Trusted- Jindalee, QLD 4074
- Member for 5 years 8 months
- ABN:70 103 332 109
starexpress.com.au
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Reviews
Exceptional 5.0
5 reviews
Star express cleaners are super friendly and efficient, the teams of 2 come in and do what needs doing quickly and thoroughly, with nice touches like wiping out the microwave and adding deodoriser to the mop water to leave the house smelling fresh. Very happy customer.
22 Sep 2024•
Thank you Star Express Care, we had an exceptional clean of our apartment today by Donna, she is wonderful. Donna, is very meticulous, attention to detail is just perfect. I can highly recommend this cleaning service.
21 Sep 2024•
We have collaborated with Star Express and its leadership team and have been incredibly impressed by their expertise, care, and commitment to safety. They are true leaders of change in the cleaning industry, especially when it comes to providing services in the disability and aged care sectors. Thei...
6 Sep 2024•
Star Express is consistent, professional, and approachable. They are very accommodating to me on the rare occasion I need an extra service or change in times. I trust every cleaner equally and have faith in Star Express screening process. Thank you for your continued support.
3 Aug 2024•
I've got no hesitation recommending the team at Star Express. They provide outstanding service and excellent value, and are wonderful to deal with. We get a fortnightly clean done on our four bedroom home are definitely happy with the standard of work. I love coming home to a sparkling clean house e...
31 Jul 2024•
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Service Area
Service Radius
Within 15 km
FAQs
What information do I need to provide you with for a competitive quote?
* Type of property (e.g. residential, commercial, NDIS, aged care) * Size of the property (number of bedrooms, bathrooms, levels, and overall square meterage if known) * Type of service required (e.g. regular clean, deep clean, end-of-lease, or tailored services) * Preferred frequency (one-off, weekly, fortnightly, monthly) * Any specific requirements or areas of concern (e.g. pet hair, mould, heavy build-up, high dusting) * Access and parking details (e.g. key collection, security codes, free parking) * Photos (optional but helpful) of key areas for a more accurate estimate
Why should I hire you over another business?
We’re fully insured, police-checked, and trained in infection control. Our team is reliable, consistent, and supported with ongoing training. We tailor every clean to suit your needs, not a generic checklist. With strong systems, clear communication, and a customer-first approach, we deliver high-quality service you can depend on.
Do you offer a guarantee on the work that you carry out?
Yes. We ask clients to check and sign off on the job before we leave to ensure satisfaction at the time of service. If there’s ever a concern, we encourage you to raise it on the day so we can address it immediately. Your satisfaction is important to us.
Do you specialise in any work in particular?
Yes, while we handle all residential and commercial cleaning, we also specialise in NDIS services. As a registered NDIS provider, we understand the importance of consistency, safety, and flexibility when working with participants and their support teams.
How long have you been in the business?
Star Express has been in business since 2003
Is your pricing competitive?
We’re not the cheapest, because we don’t cut corners. Our team is fully employed, trained, and insured. We invest in quality products, safety procedures, and reliable systems to deliver consistent results. This means fewer issues, better communication, and a cleaner, safer environment for you—every time. It’s about value, not just price.
What are the terms of payment?
A 50% deposit is required prior to your scheduled clean to confirm your booking. The remaining 50% is due by close of business (COB) on the day the service is completed.
What happens if there is an emergency relating to my job that requires immediate attention?
If an emergency arises while our staff are onsite, they are trained to contact our office immediately so we can respond quickly and appropriately. For urgent matters outside of service hours, please contact us via phone or email and we will prioritise your request.