No. All subscription packages come with free and unlimited job leads. There is no limitations on the volume of work you can complete from the platform.
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FAQs
Need a quick answer? You’ll find the most common questions about leads, billing, and using Service.com.au effectively right here.
No. Service.com.au allows you to keep the full amount you earn from each completed job, without any commissions or additional fees.
To access job leads and the additional platform features, you'll need to subscribe to one of our affordable plans. Our fees will vary based on your service requirements, including your categories of work and the distance you want to service.
Explore our different tailored packages for your business by following the link: https://www.service.com.au/businesses/join.
To maximise your chances of getting hired, ensure your profile is fully complete. Upload high-quality images showcasing previous work and get new customers to review the work you complete from the platform. We suggest calling the customers directly and providing quick and professional responses to their inquiries, as this will help you turn leads into completed jobs.
The time it takes to win your first job varies based on factors like location, trade type, and profile completeness. Some businesses secure jobs quickly, while others may take longer. Being active and engaging on the platform will help expedite your success.
Absolutely! Our platform is designed to facilitate seamless communication between tradespeople and customers. We provide you with tools and guidance to respond promptly and professionally to customer inquiries, helping you to stand out and build trust.
When quoting, be transparent and detailed in your pricing. Understand the customer's needs before providing a quote, offer guidance, and be clear about the services, additional costs, and estimated completion time. Good communication is essential to ensure customers feel heard and satisfied with the completed job. Always follow up via phone after providing your quote to ensure everything is clear for the customer.
Yes. We stand by our products, so all of our services come with a guarantee. Please see our Terms & Conditions for more details.
If you are not responding to the job leads and following up with the customers then the chances are this won’t work for your business. Individual business results will vary based on factors such as market demand, location, and the competitiveness of your trade. However, our platform offers a supportive environment and valuable resources to enhance your business prospects.
As a tradesperson, you have the flexibility to set your own pricing based on your expertise, market demand, and the complexity of the job. Provide quotes that reflect the quality of service, skills and experience that you offer.
You and the customers can discuss payment arrangements directly. We recommend setting clear payment terms in your quotes or agreements to ensure a smooth and secure payment process.
Unfortunately, this is something we hear all too often. We understand that different platforms may yield varying results. Service.com.au is committed to providing a reliable and supportive marketplace for tradespeople. We encourage you to give our platform a try and leverage our resources to boost your chances of success. Our customer success team is here to help at every step of the way.
If you have any more questions or need further assistance, please don't hesitate to contact our dedicated support team. We're here to help you make the most out of your experience on Service.com.au!
Our platform, Service.com.au, is designed to connect your business with valuable job leads and help you grow. However, its effectiveness depends significantly on how you utilize it. Here’s what you need to know:
- Respond to leads: Our product works best when you actively engage with the platform. Regularly check for new leads, respond promptly to inquiries, and update your profile to reflect your latest work and services
- Realistic Expectations: While we strive to provide high-quality leads, not every lead will convert into a perfect customer. It's essential to approach each opportunity with a balanced perspective and a commitment to follow up diligently and in a professional manner.
- Continuous Improvement: The more you use the platform, the more you’ll understand how to refine your approach to winning jobs. Learn from each experience and adapt your strategies to improve your success rate over time.
- Support and Resources: We offer comprehensive support and resources to help you get the most out of our platform. For customer support, we’re here to assist you in making the most of every opportunity.
- Build Your Reputation: Collect and showcase positive reviews from satisfied customers to build your reputation. A strong profile with excellent reviews can significantly increase your chances of securing more jobs.
- Proactive Engagement: Engage with potential clients through our secure messaging system, via phone and email. Clear and timely communication can make a big difference in winning jobs and building trust with customers.
- Flexible Plans: Choose from various subscription plans that suit your business size and needs. Start small and scale up as you become more comfortable and successful with the platform.
The platform works as well as you use it, but it works best when you’re active and consistent. Service.com.au is a lead generation platform — not a guaranteed job provider.
We connect you with real customers looking for your services, but it’s still up to you to respond quickly, quote well, offer great customer service and win the work. Think of us as your preferred marketing partner - we bring the opportunities, you turn them into jobs.