Terms & Conditions
By using the Service offered through this Website, you are bound by the terms and conditions as set out below. If you do not agree to be bound by these terms and conditions, you may not use or access our Service.
We provide the Site as a venue only for members of the public (Users) to access listings of businesses, Get quotes, provide reviews on local businesses (Local Business) and to engage with other Users.
- "Company", "Service.com.au" ("us", "we", "our" and "ours") means Service.com.au, formerly registered as "Service.com.au Pty Ltd", registered in Australia www.service.com.au (the website) is owned and operated by Service.com.au Pty Ltd (ABN 27 155 869 024)
- "Customers" “Users” “public” means any person who submits or publishes a job on the Website for Trade Professionals to quote on.
- "Job" or “quote” means project/job submitted by a customer via our service.
- "Users", "You", means anyone making use of the Service.com.au Services.
- "Service" means any procedure or service that is provided by Service.com.au to Users, which includes, but is not limited to: information, services and products provided through the Website, or by telephone or email.
- "Trade Professionals", “Tradies”, "Tradesmen", “service Providers” and "Tradespeople" means any business that registers on the Website in order to quote for work posted by Customers.
- "Premium profile page" means that Trade Professionals have an active subscription to receive leads, within their defined working area and for their selected skills and trades.
- "Website" means the website Service.com.au and all the pages, content and sub-domains contained therein.
- "Expressing interest", "Expressed interest" “messaging”, “quoted” means contacting, quoting or messaging a customer via our Service.
- "Lead", is a Job which we give you the opportunity to Express Interest in.
- "Service Agreement", means any agreement reached between a tradesman and a customer on the services to be performed. A service agreement can be reached by a verbal exchange in person, via telephone, via an email or in the form of a written statement or contract.
Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Australian law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Australian courts.
If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.
Service.com.au provides an online marketplace & directory for Trade Professionals of all types, and potential Customers who are in need of their services.
Accuracy of Information
Although we make every attempt to ensure that it is correct and accurate, Service.com.au cannot guarantee the accuracy of the information on this Service and are not liable for any problems or losses arising from errors in the content.
In using the Services provided by Service.com.au, you acknowledge that Service.com.au is not acting as a contractor or agent and is not responsible for any work done. It is the responsibility of the Customer to select a suitable Trade Professional and to negotiate the terms for any work that they undertake, and Service.com.au will not be involved or held liable for any Service Agreement between the Customer and Trade Professional. We can't gurantee that any service provider listed on Service.com.au are licenced or insured and any service providers listed on the website are responsible for making sure that all relevent licence and insurance numbers are displayed.
We recommend that any Customer, before entering into a Service Agreement with any Trade Professional, obtains confirmation of licences, insurance cover, guarantees, qualifications and any other necessary document. If you suffer any problems or losses as a result of not obtaining or verifying these details, Service.com.au will not be liable.
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the website. Messages, profiles, job descriptions and other content must be civil and tasteful.
You understand that all postings, messages, text, files, images, photos, video, sounds, or other materials ("content") posted on, transmitted through, or linked fromService.com.au, are the sole responsibility of the person from whom such content originated. You are entirely responsible for all content that you post, email or otherwise make available via the Service.
You understand that Service.com.au does not control, and is not responsible for content made available through the service. Furthermore, the Service.com.au site and content available through the Service may contain links to other websites, which are completely independent of Service.com.au. Service.com.au makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such website.
Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any content, that you may not rely on said content, and that under no circumstances will Service.com.au be liable in any way for any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise made available viaService.com.au.
You acknowledge that Service.com.au does not pre-screen or approve all content, but that Service.com.au shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any content that is available on the website for violating the letter or spirit of the terms or for any other reason.
Service.com.au owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not to use or copy any part thereof without our express permission.
The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials ("content") Users upload to Service.com.au are retained by the copyright owner, and these are added to the site by Users at their own risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.
Dealing with organisations, Businesses and individuals
Your interactions with organisations and/or individuals found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals.
You agree that Service.com.au shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between Users on this Website, or between Users and any third party, you understand and agree that Service.com.au is under no obligation to become involved.
In the event that you have a dispute with one or more other Users, you hereby release Service.com.au, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service.
Payment Terms & Refunds
You agree that having a Trade membership does not remove Service.com.au right to Limit or Terminate your services.
You agree you are responsible for paying our invoices within the payment terms of the invoice. If your account has an invoice which is more than 7 days overdue your account will be automatically restricted.
You understand that we only accept payment by credit cards, debit card or bank transfer. By designating a card to be billed, you confirm that you are authorised to make such a purchase.
You agree to receive all invoices by email to the email address you have given to us. It is your responsibility to ensure that this email address is working correctly.
Money Back Guarantee
We stand by our products and believe that you will get value for money. Using your login details you can view your traffic reports at any time throughout your subscription. You will only be eligible for a refund If after your subscription ends, your traffic reports indicate that you have received zero (0) clicks to either your Phone, Email, or website. If your traffic reports indicate that you have had activity on your page, you are ineligible for a refund.
If we agree that you are eligible for a refund, a refund request form must be handwritten and returned via post to PO Box 101, Surfers Paradise, QLD, 4217. The refund will be applied to the account that you pay us from.
Failed & Disputed Payments
If you have a question about a charge on your credit or debit card, you agree to contact us using the form available on our Contact us page.
Should any payment method you use fail or is later reclaimed by the bank or card issuer you agree to pay any costs incurred by us.
Star Rating & Reviews (Feedback)
All Trade Professionals will be subject to a star rating and review evaluations from Customers if, after expressing interest, a Service Agreement is reached to carry out some or all of the job advertised or similar or related work.
Trade Professionals understand that Service.com.au is not responsible for the feedback content that those customers post, or any harm done by such content.
The Customer who posts the feedback is directly responsible for his or her written evaluation. In some exceptional circumstances, Service.com.au may remove feedback, but only at its sole discretion. Likewise, any Customer of the website who posts feedback in reference to a Trade Professional is responsible for its accuracy and legality.
All Users understand that any use of profanity, libellous behaviour, illegal activity, or any other form of abuse of the feedback function or any other part of the website may be banned from further use and reported to the authorities, if applicable.
Service.com.au performs a number of checks on feedback to ensure authenticity and may at our sole discretion remove any feedback that we cannot verify.
Removal or lack of feedback does not alter the obligation on the Trade Professional to pay any associated fee.
Any contact details given will not be displayed on the site or used for marketing purposes. It is your responsibility to ensure that you have the referee's permission to give their contact details to Service.com.au.
It is the responsibility of the Trade Professional to ensure that the referee is a genuine client. We perform a number of checks to ensure this. It is at our sole discretion whether comments from the referee will be posted.
You acknowledge that Service.com.au may establish limits concerning use of the Website, including but not limited to the maximum number of days that content will be retained by the website, the maximum number and size of postings, email messages, or other content that may be transmitted or stored by the Website, and the frequency with which you may access the website.
You agree that Service.com.au has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Website. You also acknowledge that Service.com.au reserves the right at any time to modify or discontinue the website (or any part thereof) with or without notice, and thatService.com.au shall not be liable to you or to any third party for any modification, suspension or discontinuance of any services.
You agree that we shall not be liable for any loss or damages arising from the provision (or non-provision) of any part of the service, including loss of profit or consequential loss or damage.
Termination of service
You agree that Service.com.au, in its sole discretion, has the right (but not the obligation) to deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, for any reason, including, without limitation, if Service.com.au believes that you have acted inconsistently with the letter or spirit of the terms. Further, you agree that Service.com.au shall not be liable to you or any third-party for any termination or restriction of your access to the website. Further, you agree not to attempt to use the website after said termination.
Service.com.au reserves the right to change or update these terms and conditions from time to time. As a User of the website, you are responsible for acknowledging any updates of these terms and conditions by visiting this section. Any significant changes in the terms and conditions will be followed by notification emails to all active Users.