Data, product thinking, and industry perspective from Service.com.au.
Within minutes of launching our AI quote assistant, a homeowner posted a lawn-mowing job in 30 seconds and got her first response five minutes later. A month on, 80% of new jobs come through the assistant.
Hundreds of thousands of quote requests across 165 trade categories and 7,631 suburbs since 2015. Adelaide plumbers at $203/hr, Melbourne at $104. Here's what the platform data actually shows.
When you ask ChatGPT or Claude to find you a plumber, the answer isn't random. AI assistants weigh crawlability, structure, specificity, and corroboration. Here's how that works, and how we're building for it.
The median Australian tradie responds to a new job in 11.2 minutes, measured across hundreds of thousands of jobs. Spring, not summer, is peak season. And the most-requested trade isn't the one you'd guess.
